Grievance & Takedown

Learn how to report an issue and what to expect from our grievance process.

Grievance Officer

Name: Grievance Officer
Email: grievance@homegrowinvest.com
Postal Address: HomeGrow Invest, Grievance Department, [Address], India

What you can report

  • • Abusive content or harassment
  • • Privacy or data concerns
  • • Intellectual property issues
  • • Platform misuse or violations
  • • Moderation errors or disputes
  • • Technical issues affecting user experience

How to file

Send an email to our Grievance Officer with the following information:

  • • Your full name and contact information
  • • URL or screenshot of the issue
  • • Detailed description of the problem
  • • Requested action or resolution
  • • Any supporting documentation

Timelines

Acknowledgment

Within 24-48 hours of receipt

Decision

Within 15 days (30 days maximum where law permits)

Process

1

Log & Review

We log your grievance and conduct a thorough review of the issue.

2

Decision

We make a decision which may include warnings, suspensions, bans, takedowns, or case closure.

3

Written Outcome

We provide a written outcome explaining our decision and any actions taken.

4

Record Keeping

We maintain records of all grievances and their resolutions for audit purposes.

Appeals

If you disagree with our decision, you can reply to our response email with your reasons for appeal. We will conduct a re-review of your case and provide a final decision.

Note: We take all grievances seriously and are committed to maintaining a safe, fair, and transparent platform for all users. Our grievance process is designed to be efficient while ensuring thorough review of all issues.